• Tele-Consult is an online web portal that gives users the option to connect with the doctor of your choice via video consultation.
• The service is available when you have follow-up consultation with your doctor.
• You would also be able to view doctors’ profiles and availability for appointments on Tele-Consult.

• Tele-Consult is an easy-to-use and hassle-free secured online web portal that allows you to consult doctor of your choice from the comfort of your home.
• You can learn about treatment options quickly with real-time consultations.
• For patients who can’t leave their home due to certain reasons or do not have the time to take a day-off from work, Tele-Consult will be the right option for them.
• It is also convenient for patients who lives further from the Clinic and it save them time of travelling.
• Prescriptions can also be delivered to their home or pickup at the TTMC KLCC where available.

• It is still important for you to meet the doctor in person. This allows the doctor to proceed with the medical assessment which includes visual and physical examinations and initiate the treatment recommendations.
• Tele-Consult is an added value service specifically for patients who cannot travel to the clinic. It functions as an alternative appointment option for patients to meet their doctors and receive continuous care.

• It is still important for you to meet the doctor in person. This allows the doctor to proceed with the medical assessment which includes visual and physical examinations and initiate the treatment recommendations.
• For steps on ‘How to book an Tele-Consult ‘ go to ‘Bookings & Appointments’

Yes, you may download EncoreMed mobile app from Apple Store or Google Play Store or you can access the webpage from any devices seamlessly.

• Yes, you would need to choose a preferred date and time slot based on the doctor’s availability. Click here to choose a preferred date and time slot.
• For steps on ‘How to book an Tele-Consult ‘ go to ‘Bookings & Appointments’

For any physical examination advice from your doctor of choice must be followed and any medical scanning must be done at the clinic.

• You can log on to our web portal at www.encoremed.io/ttmcklcc and choose a preferred language to get started on your account.
• Select your preferred Primary Care Doctor, date and time, then click ‘Proceed To Next Step’.
• Do remember to read and agree to the Terms and Conditions before proceeding to the next step.
• Create your Tele-Consult account by entering your mobile number. Click ‘Next’ and ‘OK’ to receive an SMS verification code and key-in that code.
• Proceed by filing in Patient Details and click ‘Pay Now’ with options of Payment.
• Your appointment is confirmed upon receipt of payment and the status will be updated in your Tele-Consult account.
• An SMS will be sent once the appointment is made and an SMS reminder will be sent close to your appointment date.
• On appointment day, logon to the website and click ‘enter video room’ for your doctor’s consultation.

• The consultation hours differ from doctor to doctor. The service is not available on Sundays and Public Holidays.
• However, the service for patients to make an appointment is available 24 hours.
• For more information of TTMC’s operating hour, kindly visit clinic’s website.

• The choices of doctors have been credentialed and privileged to practice at Twin Towers Medical Clinic.

• We encourage our clients to make booking via Tele-Consult appointments.
• For urgent medical consultation or enquiries, you can contact the TTMC’s General Line at (603) 2382 3500.

Yes you can, but this must be done within 24 hours.

You can book appointments one (1) month in advance.

Your appointment would take approximately 15 – 20 minutes depending on the severity of your situation.

An SMS will be sent to you one day before your appointment date.

• There are many common conditions (non-emergency in nature) that can be consulted via Tele-Consult including but not limited to these:
  • Muscle aches
  • Heel pain
  • Conjunctivitis without visual disturbances
  • Eyelid problems
• The doctor will make a reasonable diagnosis where possible from the presenting history, vital signs or other clinical parameters where available, investigation or imaging results and recommend treatment or referral to the appropriate level of care if necessary.

Emergency health issues are NOT suitable for Tele-Consult. Please seek immediate medical assistance at the nearest healthcare provider.

The following conditions are also NOT suitable for Tele-Consult:

• Visual disturbances – double vision or blurred vision or loss of vision
• Dizziness and imbalance
• Chest pain
• Breathing difficulties and asthma
• Abdominal pain with fever
• Diarrhoea with black stools
• Fever for more than 3 days
• Weakness or numbness of limbs
• Urinary or bowel incontinence
• Pregnancy complications
• Any injuries
• Bleeding from any wounds/injuries
• 1st consultation on chronic illnesses

Diagnoses are made by trained doctors through a series of questions. If a doctor feels he/she needs more information to provide a diagnosis, he/she will recommend a physical consultation. There are limitations to a diagnosis without a physical observation being made. eHealthConsult aims to supplement the patient-doctor relationship through tele-consultations.

Yes, you absolutely can. Just ensure that the doctor is available during your preferred day and time slot.

No, two appointments can only be scheduled at different times under a single account.

For example, if you are making an appointment for your mother and father with two separate doctors under the same account, your appointments must be scheduled at different time slots.

No, this cannot be done. Link to the video call is only accessible via one patient per device at any one time.

Generally, it will take about 30 minutes including consultation.

Patients are required to contact the TTMC’s General Line at (603) 2382 3500 for appointments.

Yes. Once the receipt and necessary medications are ready, an SMS will be sent to the patient.

If an MC is requested, we will email it to you.

After completion of consultation call, the doctor generates a prescription, which gets updated to your medical records kept by the Clinic.

Yes, conversations will be kept confidential under patient-doctor confidentiality

We will ensure all confidential information provided by our patients patients are kept confidential under patient-doctor confidentiality.

For cash paying client you need to upload the payment receipt before the appointment.

We do not have any Online Payment Transaction at the moment.

It can be downloaded from the Appointment tab in the portal.

Receipts will be issued. However, do check with your Insurance provider on claim purposes.

Yes, if the video consultation has yet to start.

You will be able to view it from the itemized bill once it is uploaded.

You will be able to view it from the itemized bill once it is uploaded.

Your medication will be dispatched within 24-hours. It will depend on your location of when the package will arrive.

The medicine is packed by our experienced pharmacy staff and the delivery is tracked by a trusted courier service provider.

You can get in touch with our pharmacist at +603 2382 3579

• You can email to support@encoremed.io for any assistance.

You can rejoin the call again on the video room.